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Privacy Policy


Effective Date: July 15, 2015
Effective Date: July 15, 2015 Ebates was founded by two former Deputy District Attorneys who took privacy and security very seriously. We know that these issues are essential to making Ebates a success for us and our members. Rest assured that privacy, security and integrity are first and foremost considerations at Ebates. This privacy policy describes how we collect and use your personal information and other shopping information. It also describes the choices available to you regarding our use of this information and how you can access and update this information. If you have a question about this privacy policy, you can contact our Chief Privacy Officer by email at privacy@ebates.com.

Information we collect and how we use it Our vision is to maximize your rewards and to provide you with as many member benefits as possible. We strive to confirm your purchase quickly and reliably, and to improve your experience on our site and in our applications – these are the main reasons we collect information.

When you become a member of shop.ebates.com, we collect your name, email address, and physical address ("Personal Information"). We use your Personal Information to track and send you order confirmation notice and generally to improve and personalize our services. We also collect non-personal information pertaining to the purchases you make, and the offers you view ("Transaction Information"). We use Transaction Information to process your orders faster and more reliably, as well as to provide more relevant offers for you when you visit us or use our applications and services.

Buy Now Shopping Cart Service When you use our Buy Now shopping cart service, we collect and store your credit card information to assist you in completing purchases quickly and efficiently (for example, so you will not have to type your credit card number to complete a purchase using a mobile device). We store your credit card information in a secure manner.

Who sees your personal information We share your Personal Information with third parties only in the ways that are described in this privacy policy. We do not sell your Personal Information to third parties.

Only a very limited number of our employees ever have access to your Personal Information, which they use only to track and send the order confirmation notice.

We may use contractors or vendors to help us provide some of the services on shop.ebates.com, some of whom may be our corporate affiliates (for instance, payment fulfillment or marketing services). If we need to disclose Personal Information for them to provide such services, it is with the requirement that such Personal Information will be kept confidential and will be used only for those services.

We reserve the right to disclose information we collect (including Personal Information) as required by law and when we believe that disclosure is necessary to protect our rights or to comply with a judicial proceeding, court order, or legal process served on us or our corporate affiliates, or to protect us, our corporate affiliates, or our members from losses.

How we keep your information secure The security of your Personal Information is important to Ebates. We use a secure, encrypted connection (called an SSL connection) on all pages where you access or transmit Personal Information. In addition, we encrypt your credit card information that you have given us to store, and maintain industry standard security to safeguard this information. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.

Your privacy with Ebates Ebates will never ask for your email address, username, password or any other Personal Information in an unsolicited phone call, email or letter. Further, any contact with Ebates customer service in which Personal Information is exchanged with a customer service representative will be used only for the purpose of satisfying your request. Any Personal Information you provide will not be recorded or used for any reason beyond that of the stated request. If you choose to use our referral programs to tell a friend about Ebates, we will ask you for your friend's name and email address. We will automatically send your friend email inviting him or her to visit Ebates. We store this information for the sole purpose of sending this email and tracking the success of our referral program. Your friend may contact us at customercarereply@ebates.com or privacy@ebates.com to request that we remove this information from our database.

If we materially modify this privacy policy, we will post a change notice in a prominent place on our site. We reserve the right to modify this privacy policy at any time, so please review it regularly.

Ebates contains links to many other websites. Each of these websites should have its own privacy policy that may differ materially from this privacy policy. If you wish to receive special offers directly from a merchant partner, neither this privacy policy nor our opt-out policy applies to those communications. Instead, please refer to the relevant merchant partner’s privacy and opt-out policy.

Cookies and other technologies We and our vendors use technologies such as cookies, beacons, tags, and scripts for purposes of analyzing trends, administering our site, and tracking users' movements around our site. We may receive reports based on the use of these technologies on an individual as well as aggregated basis. We use cookies for authentication, website personalization, and order tracking. Users can control the use of cookies at the individual browser level.

We use Local Storage Objects (LSOs) such as HTML5 or Flash to store content information and preferences. Third parties with whom we partner to provide certain features on our site or to display advertising based upon your web browsing activity use LSOs such HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs. To manage Flash LSOs please click here: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html

Other Information We Collect As is true of most web sites, we gather and store certain information automatically. This information may include, but is not necessarily limited to, internet protocol (IP) addresses, browser type, internet service provider, referring/exit pages, operating system, date/time stamp, and clickstream data. We link this automatically collected data to other information we collect about users in order to improve our services and to guard against malicious activity.

Behavioral Targeting We use one or more vendors to manage our advertising on other sites. Our vendors may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here. Please note this does not opt you out of being served ads. You will continue to receive generic ads.

Your choices and responsibilities It is your responsibility to update and maintain accurate contact information in your Ebates account. You can make changes by visiting your account page and entering corrections. The email and street address that you enter into your personal profile page is the information that will be used for all contact with you, including for sending your order. Ebates is not responsible for orders sent to an incorrect addresses provided by you. We will retain your information for as long as your account is active. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Please feel free to contact us at privacy@ebates.com if you have any questions about our Privacy policy or our privacy and personal information practices.

Third-party verification Ebates has received TRUSTe's Privacy Seal signifying that this privacy policy has been reviewed for compliance by TRUSTe. In order to view our relationship with TRUSTe, please visit the validation page visible by clicking on the TRUSTe seal.

If you have any questions or concerns regarding this statement, you should first contact privacy@ebates.com or customer service. If you do not receive acknowledgment of your inquiry or your inquiry has not been satisfactorily addressed, you should then contact TRUSTe here. TRUSTe will then serve as a liaison with Ebates to resolve your concerns.

Kevin Johnson
Chief Executive Officer

Ebates Inc.
160 Spear St, Floor 19
San Francisco CA, 94105
(415-908-2200)